ARMS LTD

  1. 13. Questions about ARMS LTD

  2. 13.1. Who is ARMS Ltd?

  3. 13.2. What initial changes will ARMS Ltd bring to me as a consumer?

  4. 13.3. Is my data secure and protected by ARMS Ltd?

13   Questions about ARMS LTD

13.1   Who is ARMS Ltd?

Automated Revenue Management Services (ARMS) Ltd is a private limited liability company jointly owned by the Enemalta Corporation and the Water Services Corporation. During 2010, the company took over the management of the Customer Care and Billing Functions on behalf of both corporations.

13.2   What initial changes will ARMS Ltd bring to me as a consumer?

As from 1st January, 2010, the following changes have occured:

• Your bills are being issued by ARMS Ltd on behalf of both Utilities;

• Payment for your bills are to be made payable to ARMS Ltd;

• Written correspondence regarding your water or electricity services is to be sent to ARMS Ltd, P.O. Box 63, Marsa, MRS 1000, Malta;

• Email correspondence regarding your water or electricity services is to be sent to customercare@arms.com.mt

13.3   Is my data secure and protected by ARMS Ltd?

ARMS Ltd is a subsidiary company of the Enemalta Corporation and the Water Services Corporation, as well as a registered legal company, and as such will fully abide to the Data Protection Act Laws in Malta. It is registered with the Commission for Data Protection in Malta.