Questions about the meter

  1. 1. Questions about the meter
  2. 1.1. What is a smart meter? How does it differ from the current meter?
  3. 1.2. How many types of smart meters are there?
  4. 1.3. How can I tell which kind of smart meter I have installed?
  5. 1.4. What are the dimensions of the new smart meter?
  6. 1.5. Why is there a circuit breaker on the meter?
  7. 1.6. Is the smart meter fire retardant?
  8. 1.7. Is the smart meter a silent device?
  9. 1.8. Is the new meter a controlling device?
  10. 1.9. How does the meter work? Do I need to programme it?
  11. 1.10. Who owns the smart meter?
  12. 1.11. Will the smart meter affect people who use a pace maker or similar equipment?
  13. 1.12. If I require further information on the new meter, who should I contact?
  14. 1.13. Will I still be able to read both water and electricity meters myself?
  15. 1.14. What do the flashing bulbs on the meter mean?
  16. 1.15. What will happen if I try to remove the meter from its socket, or if I tamper with it in any way?
  17. 1.16. What would happen if I were to switch off the circuit breaker (black switch)?

1   Questions about the meter

1.1   What is a smart meter? How does it differ from the current meter?

The smart electricity meter is an advanced meter that can store information (such as consumption readings) and transmit the data via a network to a central system. It can also receive commands from a remote location. The existing electricity meter does not permit any of this. In the case of existing meters the consumption has to be read manually and the meter does not communicate to and from a central system.

1.2   How many types of smart meters are there?

There are three types of smart meters namely.

  • GISM which is a single phase (230v)
  • GIST which is a three phase (3* 230/400v)
  • GISS which is a meter installed for heavy consumers
  • 1.3   How can I tell which kind of smart meter I have installed?

    Every meter has either GIST,GISM or GISS printed on the left hand side of the display

    1.4   What are the dimensions of the new smart meter?

    The dimensions are as follows:

  • GISM single phase meter 224 x 148 x 105 mm
  • GIST three phase meter 224 x 148 x 107,5 mm
  • GISS heavy consumer meter 290 x 225 x 129,2 mm

  • The current service box (attached to the bottom of the meter) will be retained. This must be kept in mind when considering the space requirements.

    1.5   Why is there a circuit breaker on the meter?

    To control and limit the load that is supplied to the meter.

    1.6   Is the smart meter fire retardant?

    Yes.

    1.7   Is the smart meter a silent device?

    Yes.

    1.8   Is the new meter a controlling device?

    Yes. Power load limits can be set and changed remotely, as can consumption limits to allow prepayment services. The limits are programmed into the meter according to pre-arranged agreements.

    1.9   How does the meter work? Do I need to programme it?

    The meter does not require any action from your part. All operations will be done by the Utilities remotely, and you do not need to interact with the smart meter. However, we will supply a user manual for your future reference. You may also download further details and instructions from www.smartutilities.com.mt or call customer care free phone 80072222.

    1.10   Who owns the smart meter?

    Enemalta PLC.

    1.11   Will the smart meter affect people who use a pace maker or similar equipment?

    No this equipment will not have an affect on people using a pace maker or similar equipment.

    1.12   If I require further information on the new meter, who should I contact?

    You may contact Customer care on free phone 80072222.

    1.13  Will I still be able to read both water and electricity meters myself?

    Yes, to read the smart meters all you have to do is to read the figures on the central LED display. For the water meter you should read the meter from left to right, only read the black digits and ignore the red digits.

    1.14  What do the flashing bulbs on the meter mean?

    The flashing LEDs indicate the rate of consumption of electricity.

    1.15  What will happen if I try to remove the meter from its socket, or if I tamper with it in any way?

    The smart meter is equipped with sensors and alarms. The smart meter records such attempts and may even shut off. Any such attempts are automatically notified to the Utilities by the meter. Such actions are illegal and may lead to both criminal and civil action against the account holder.

    1.16  What would happen if I were to switch off the circuit breaker (black switch)?

    The electricity supply would be cut off.