Installation process

  1. 6.1 Will the new meter be installed inside or outside my premises?
  2. 6.2 Will electricity be disconnected during the meter replacement exercise?
  3. 6.3 How many installers will be coming to my premises to install the devices?
  4. 6.4 I live in a flat/ apartment. Do I need to be present for the installation of the smart meter?
  5. 6.5 When will my smart meter be installed?
  6. 6.6 What do I do if I cannot be present for the replacement?
  7. 6.7 Where will the new Smart Meter be installed?
  8. 6.8 I am concerned about any damages that my devices could possibly sustain during the installation. What should I do?
  9. 6.9 How long will the Smart meter replacement exercise take?
  10. 6.10 How long will the installation of RF module take?
  11. 6.11 How will I recognize the installer?
  12. 6.12 What would happen if I choose not to allow access to the installer to replace the meter?
  13. 6.13 Will the meter replacement exercise take place during customary office hours?
  14. 6.14 Do I need to perform any structural changes ahead of the installer’s visit?
  15. 6.15 How will I know in which areas Smart Meters are being replaced?
  16. 6.16 I am a foreigner and own a residence in Malta. Can the meter be replaced in my absence?
  17. 6.17 You have disconnected my supply. Why, and what should I do?
  18. 6.18 I am an industrial customer being metered on the medium voltage side, Will you also be replacing my meter?

6.1 Will the new meter be installed inside or outside my premises?

The electricity meter will be installed inside the premises while the water meter will remain in the current location.

6.2 Will electricity be disconnected during the meter replacement exercise?

Yes, for a short duration. We suggest that if you live in an apartment and cannot be present for the installation, you switch off all appliances prior to leaving your apartment.

6.3 How many installers will be coming to my premises to install the devices?

In Normal circumstances one installer from Enemalta PLC will be installing the electricity meter and one installer from Water Services Corporation will be installing the RF device.

6.4 I live in a flat/ apartment. Do I need to be present for the installation of the smart meter?

We need someone to provide access to your electricity and water meter. If all apartment meters are located in common accessible area, a representative can provide access without you needing to be present. We will leave a work order sheet or printout indicating what work was carried out as well as the final reading taken from your meter. If you decide not to be present we advise you to

  • a) Take note of the electricity and water readings on the morning of the installation;
  • b) Switch off all appliances prior to leaving your apartment

6.5 When will my smart meter be installed?

We are doing our utmost to replace all meters in Malta and Gozo within the shortest possible time. You will be informed by post when our meter installers will be visiting your area. The first visit will not be scheduled. If you are not found at your premises the installer will post a notification indicating the exact date when we will return.

6.6 What do I do if I cannot be present for the replacement?

Your co-operation is very important. If you live in a flat with meters installed in a common area space, one representative will suffice for the visit. If you cannot provide access on the date stipulated in a notification note you will be receiving, call our customer care immediately on free phone 8007 2222 and schedule an appointment for a mutually convenient date.

6.7 Where will the new Smart Meter be installed?

The smart meter will be installed in virtually the same place as your old electricity meter, without major modifications to the present cabling or wiring.

The new household meter is 224 millimeters high x 148 mm wide and 108 mm deep. This excludes the current service box which will remain installed. Please check that the new smart meter fits in the existing space (together with the remaining service box). If alterations to the space are required a second appointment will be needed.

6.8 I am concerned about any damages that my devices could possibly sustain during the installation. What should I do?

We need to switch off your electricity supply, and switch it on again after replacing the meter. It is prudent to switch off your appliances during this process which would safeguard them when the supply is restored. Please ask the installer if you have any concerns.

6.9 How long will the Smart meter replacement exercise take?

The replacement of the meter and installation of devices should take approximately 30 minutes.

6.10 How long will the installation of RF module take?

The installation of the RF module should take approximately 15 minutes

6.11 How will I recognize the installer?

All installers will wear a uniform and an identity tag of their respective Corporation

6.12 What would happen if I choose not to allow access to the installer to replace the meter?

You must advise us if you cannot make it to an appointment and we will try our best to schedule an appointment on a more convenient date. Finally, if we cannot replace the meter due to repeated no-shows from your end we will have no alternative but to disconnect electricity or water supply as per Electricity and Water Supply Regulations.

6.13 Will the meter replacement exercise take place during customary office hours?

Yes, between 7a.m and 7p.m, Mondays to Fridays, excluding public holidays. Appointments after office hours will be at the Utilities discretion, and a charge may apply.

It is important to note that for apartment buildings where all apartment meters are situated in an accessible common area, the Utilities will be restricting the number of appointments available for the customer.

6.14 Do I need to perform any structural changes ahead of the installer’s visit?

This should not be the case, however please ensure that there is enough room for the smart meter and RF module to fit by checking the meter and RF module dimensions.

6.15 How will I know in which areas Smart Meters are being replaced?

Please click here for more information regarding the massive roll-out deployment schedule

6.16 I am a foreigner and own a residence in Malta. Can the meter be replaced in my absence?

Yes. Just arrange for a custodian to open the premises.

6.17 You have disconnected my supply. Why, and what should I do?

We usually disconnect premises due to unpaid bills. However, if this is not the case it is very probable that we have visited your premises several times, left you a series of notification notes, but have still been unable to gain access to your electricity and water meter. Please contact Customer Care on free phone 80072222 to fix an appointment immediately to replace your electricity meter, install the RF device on your water meter and re-connect your power supply.

6.18 I am an industrial customer being metered on the medium voltage side, Will you also be replacing my meter?

Specific arrangements will be made if you are metered on 11,000v or 33,000v.