Paying my Bills

  1. 12. Paying my Bills
  2. 12.1. How can I pay my bills?
  3. 12.2. How can I pay online?
  4. 12.3. Can I pay online without logging into my private page?
  5. 12.4. I would like to pay a bill of which I am not the account holder. Can I do this online?
  6. 12.5. What is a Direct Debit Service? How can I pay thorugh Direct Debit? Are there any benefits?
  7. 12.6. How do I pay through post?

12   Paying my Bills

12.1   How can I pay my bills?

You can pay your bills through any of the following ways:

  • Through this (website)Online
  • By direct debit
  • Through BOV internet banking (www.bov.com.mt)
  • Through HSBC internet banking (www.hsbc.com.mt)
  • Through APS internet banking (www.apsbank.com.mt)
  • Through BOV phone banking (21322121)
  • Through HSBC phone banking (23802380)
  • Through BOV ATMs
  • Through HSBC ATMs
  • Any Maltapost Branch Office
  • By Post
  • At any one of our Customer Care Offices
  • At Gudja, Birgu or Ghaxaq Local Council
  • 12.2   How can I pay online?

    By logging into your private home page here you will be able to view any pending bills as well as your billing history. You will be able to pay online in a secure manner.

    12.3   Can I pay on-line without logging into my private page?

    Yes, however you will not be able to view details of your bill. You will need to have access to your physical bill and key in the account details as well as the amount to be paid.

    12.4   I would like to pay a bill of which I am not the account holder. Can I do this online?

    Yes, you can do this here

    12.5   What is a Direct Debit Service? How can I pay thorugh Direct Debit? Are there any benefits?

    You may apply for this service if you wish your bills to be paid automatically from one of your bank accounts (being HSBC, BOV or APS). You will still receive a bill by post and the payment will be affected after 10 days of the date of the bill being issued. You get €3 discount per bill (€18 annually) if you pay by direct debit. The discount will be credited on the next bill. You can download a direct debit mandate from here , or we can assist you in setting up this facility at one of our Customer Care Offices.

    12.6   How do I pay through post?

    Send a cheque payable to ARMS Ltd together with the remittance slip (tear the bottom part of the bill) in the enclosed postage paid envelope. Kindly write your Utility account number and the bill number (displayed at the top of the bill) at the back of the cheque. Do not send any cash through the mail. You may also pay by credit card by filling in the relevant details on the remittance slip. Kindly not that there is a €35 administration charge and other relevant interest charges will be applicable for each payment which is dishonoured. It is imperative you pay within 45 days from the date of invoice.