Post installation process questions

  1. 8. Post installation process questions
  2. 8.1. Will I still be visited by a meter reader once the smart meter is installed?
  3. 8.2. Once the new meters and devices are installed will all bills be issued on actual readings?
  4. 8.3. I have an issue regarding my bill. It seems too high. Will I be able to refer to my old actual meter?
  5. 8.4. Is there an annual fee for the smart meter? Will the rent on the meter remain the same?
  6. 8.5. Will there be any action taken against people found with a tampered old meter?
  7. 8.6. Am I responsible for any of the metering devices installed at my premise?

8   Post installation process questions

8.1   Will I still be visited by a meter reader once the smart meter is installed?

The meter reader will continue to visit your premises even after your smart meter is installed, until your smart meter is connected to the grid. This operation, know as commissioning, may take between a few weeks and a few months, depending on technical and logistical considerations. Nevertheless in most circumstances meter readers will not visit your premises regularly after the installation of the smart meter,. In certain exceptional cases, such as to repair, replace, inspect or remove your smart meter a meter reader or meter technician visit will still be required.

8.2   Once the new meters and devices are installed will all bills be issued on actual readings?

Firstly your smart meter will need to be installed, and your water meter adapted with an RF device. Subsequently, when enough installations are carried out in your area, the Utilities will carry out an operation to communicate remotely with your devices. The period between the installation of your meter and the permanent communication of your meter to a central system will take between 4 weeks and 3 months depending on the area you live in. Once successful, the Utilities will advice you by mail that your readings will be done remotely, and your bills always issued on actual readings.

8.3   I have an issue regarding my bill. It seems too high. Will I be able to refer to my old actual meter?

No. We strongly suggest you take note of your old readings before the replacement of the meter. A clear photo of the meter reading display would be ideal, although not necessary.

8.4   Is there an annual fee for the smart meter? Will the rent on the meter remain the same?

Normal meter rents approved by the Malta Resource Authority will be retained.

8.5   Will there be any action taken against people found with a tampered old meter?

Yes. If a meter is found to have been tampered with, legal and criminal proceedings may ensue. Tenants or owners of premises having tampered meters who resist or hinder the process of installation, e.g. by not opening for meter replacement, will be dealt with thoroughly through criminal proceedings and disconnection of supply.

8.6   Am I responsible for any of the metering devices installed at my premise?

The metering devices installed in your home are owned by Enemalta PLC and Water Services Corporation. Nevertheless, you are responsible for them. You must make sure that they are not damaged, and if damage or faults occur you are to inform the Utilities immediately by calling free phone 8007 2222