Services Questions

  1. 14.  Services
  2. 14.1. I require electricity in my premise. What do I do?
  3. 14.2. I require water in my premise. What do I do?
  4. 14.3. I require both electricity and water in my premise. Can I apply once?
  5. 14.4 I am going to rent a premise. Should I apply for electricity and water service?
  6. 14.5. I am going to rent a premise. Is the premise owner obliged by law to shift the account in your name?
  7. 14.6. I need a temporary supply of electricity (or water) for a few days/ months. How do I apply for this service?
  8. 14.7. I would like to remove my supply of electricity and/ or water. What should I do?
  9. 14.8. I suspect my meter is not registering correctly. What should I do?
  10. 14.9. I need to shift my water meter from its position to an alternative space. Is this possible?
  11. 14.10. I need to shift my electricity meter from its position to an alternative space. Is this possible?
  12. 14.11. Request for gaiters, switching of electricity lines or deviation of electricity lines
  13. 14.12. What financial benefits are there to me as a consumer in installing a Micro Wind turbine or a photovoltaic unit?
  14. 14.13. I would like to install a Micro Wind turbine or a photovoltaic unit, and connect this to the electricity grid. What do I need to do?
  15. 14.14 I am about to sell my property? Should I do something about my electricity and/ or water account, or is this handled automatically by the Utilities?
  16. 14.15. I am about to buy a property? Should I do something the electricity and/ or water account currently installed in the premise, or is this handled automatically by the Utilities?
  17. 14.16. I am going to rent a premise. Should I apply for electricity and water service?
  18. 14.17. I (we) just had a child. Is (s)he automatically registered on my account such that I can benefit from cheaper tariffs?
  19. 14.18. A person registered on my account has deceased. Is the information related to the number of persons registered to my account automatically updated?
  20. 14.19. The persons living in my household has increased. What should I do to register the persons on my account?
  21. 14.20. My property is unoccupied and I wish to avoid being billed bi-monthly on estimates? Is this possible?
  22. 14.21. What do I need to do to add or reduce my current electricity service load?
  23. 14.22. Can I pay through a direct debit arrangement?
  24. 14.23. I would like to stop my direct debit arrangement? How can I do this?
  25. 14.24. I need to amend my registration personal and accounting details. How can I do this?
  26. 14.25. I need to verify pending dues for a particular property. Is this possible?
  27. 14.26. I would like a meter reading visit and a subsequent bill issued. Is this possible on demand?

14   Services Questions

14.1   I require electricity in my premise. What do I do?

If you own a premises and require the supply of water and/or electricity you need to apply by download a form from here and submit it at our Customer Contact Centre Offices. This service can be requested if you have the necessary electricity wiring and/ or water piping installed in your premise but do not have external supply. To apply for this service you will require to present all relevant documentation as specified in the application form, as well as pay any pending dues on all other registered billing accounts (if any).

14.2   I require water in my premise. What do I do?

If you are the owner of a premises and want the supply of water you can download a form from here and submit it at our Customer Contact Centre Offices together with all the require documentation as requested in the form.

14.3   I require both electricity and water in my premise. Can I apply once?

Yes you can, and to do so you require to fill in this joint form. Submit it at one of our Customer Contact Centre Offices together with all the require documentation as requested in the form.

14.4   I am going to rent a premise. Should I apply for electricity and water service?

As long as electricity and water is already installed you will not need to apply for this service. Instead, as long as there is an agreement with the premise tenant, you can change the present electricity and/ or water account to your name for the duration of the rent. By doing so you will be able to register your name, and any other people moving in the property, and benefit from number of persons subsidy on your bill. However to process this request, you will be required to pay a deposit of €466 (since you are not the legal owner of the property). The deposit is offset from your last bill and any credit in your favour is paid back. The decision whether or not to register the account on your name depends on your agreement with the owner of the premise, as well as the duration of the rent. We do not recommend a change of account when periods of rent are short, i.e. less than 2 months.
As a rentee, if you have agreed to shift the account on your name, it is also very important to keep in mind that you shift the account back to the premise owner before vacating the property. Until you do so any subsequent bills will still be issued in your name.

14.5   I am going to rent a premise. Is the premise owner obliged by law to shift the account in your name?

No this depends entirely on the premise owner.

14.6   I need a temporary supply of electricity (or water) for a few days/ months. How do I apply for this service?

Examples for the need of temporary supply of water and/ or electricity are kiosks, stands and street decorations. If you require the temporary supply of water/ electricity you can download a form from here and submit it at our Customer Contact Centre Offices. The form should also be used by Local Councils for the supply of electricity to street lighting, traffic lights and pelican lights.

14.7   I would like to remove my supply of electricity and/ or water. What should I do?

If you require removing your current water and/ or electricity supply you may apply for the disconnection of supply and removal of the meter from its current location. Download a Service Removal Registration Form from here and submit it at our Customer Contact Centre Offices. You should note that before removing the service you will be required to pay of all outstanding bills. In addition, before closing your billing account you will be requested to pay all addition consumption which is recorded prior to the removal of the metering devices.

14.8   I suspect my meter is not registering correctly. What should I do?

In such a case we advice you to apply for a meter test. Please note that there is a charge, which will be refunded if the meter is indeed found faulty. You may download a form from here and submit it at our Customer Contact Centre Offices, or you may apply for this service online.

14.9   I need to shift my water meter from its position to an alternative space. Is this possible?

Shifting your water meter by a short distance ‘perpendicular’ to the main (requires no new connection) will not involve a charge. When the shifting of the water meter is needed at a further distance to the main, this works requires a new connection from the main and could involve extensive works. In this case a charge will apply, the charge being the equivalent to the fee of a new water service application. To apply for this service download a form from here and submit it at one of our Customer Contact Centre Offices, or apply for this service online.

14.10   I need to shift my electricity meter from its position to an alternative space. Is this possible?

If you require your electricity to be moved to a new location within the same premises you can download a shifting of meter form here and submit it at our Customer Contact Centre Offices.

14.11   Request for gaiters, switching of electricity lines or deviation of electricity lines

For any works required in relation to the aerial lines (overhead electricity wiring) surround your premise you should download an application from here, and submit it at our Customer Contact Centre Offices. The services offered include:
a) covering an electricity aerial line with gaiter to health and safety purpose, or
b) request to switch off electricity supply through the aerial lines for a period of time, or
c) to divert the electricity aerial lines in order to carry out some works or repairs in a safer environment

14.12   What financial benefits are there to me as a consumer in installing a Micro Wind turbine or a photovoltaic unit?

In addition to reducing your current electricity consumption, as well as contributing to less environmental pollution, the Utilities will renumerate you for each unit of electricity you do not consume but rather fed into the grid.

14.13   I would like to install a Micro Wind turbine or a photovoltaic unit, and connect this to the electricity grid. What do I need to do?

If you have installed a micro wind turbine or a photovoltaic unit on your premises, you may now connect them to the national electricity grid and feed excess power into the grid. This requires a change in your metering devices such that we measure the units of electricity generated at your end and fed to the grid. These units will be debited from your bill. For more information please click here. We may be required to install a second meter close to your Renewal Energy Source (RES) device for Malta Resource Authority statistical purposes. For this service please download an application form here and submit it at our Customer Contact Centre Offices.

14.14   I am about to sell my property? Should I do something about my electricity and/ or water account, or is this handled automatically by the Utilities?

When selling a property you must make sure that you fill in the following form and submit it to our Customer Contact Centre Offices, together with payment for outstanding bills. Both yourself and the person purchasing the property will have to agree on the transfer of the electricity and/ or water account.

14.15   I am about to buy a property? Should I do something the electricity and/ or water account currently installed in the premise, or is this handled automatically by the Utilities?

When buying a property you must make sure that the person selling you the property has filled in the following form and submit it to our Customer Contact Centre Offices, together with payment for outstanding bills. Both you and the person selling the property will have to agree on the transfer of the electricity and/ or water account. When moving into a new property it is important to ensure that you transfer your number of persons subsidy from your previous to your new residence.

14.16   I am going to rent a premise. Should I apply for electricity and water service?

You may contact us on our free phone number 8007 2222 if you are considering renting out your property in order to obtain the proper advice and services available.

14.17   I (we) just had a child. Is (s)he automatically registered on my account such that I can benefit from cheaper tariffs?

No, the registration is not automatic. You will need to fill in this form , and submit to our Customer Contact Centre Offices.

14.18   A person registered on my account has deceased. Is the information related to the number of persons registered to my account automatically updated?

Yes.

14.19   The persons living in my household has increased. What should I do to register the persons on my account?

You should download the following form here, fill it in and bring it to our Customer Contact Centre Offices, or send it by post to ARMS Ltd. P.O. Box 63, Marsa, MRS 1000, Malta. It is important that the number of persons living in your premise is correctly registered on your billing account. This information is displayed at the right hand top corner of your electricity & water bill. This information will have an impact on the billing rates as different rates are applied depending on the number of persons living in a premise. It is important to note that according to current Electricity Supply Regulations, the same person can only move his registration from one premise to another once a year. Any further change will only be formally registered the following year. Also if the change is done after the 30th of November in one year, it will only take effect on the following year.
Any further change will only be formally registered the following year. Also if the change is done after the 30th of November in one year, it will only take effect on the following year. Download the application form here and submit it at one of our Customer Contact Centre Offices.

14.20   My property is unoccupied and I wish to avoid being billed bi-monthly on estimates? Is this possible?

Yes, it is possible. You can apply here and have your consumption read each year. Please note that you will still receive regular bills for meter rent charges. You may also apply for this service online. By declaring that your premise is unoccupied, you accept that nobody is using this property regularly, so that any number of persons registered with the premise will be ignored for any billing charges during the declared period.

14.21   What do I need to do to add or reduce my current electricity service load?

You need to submit this form to our Customer Contact Centre Offices.

14.22   Can I pay through a direct debit arrangement?

Yes this is possible. In addition you will be taking advantage of our early payment discounts through the convenient service of a direct debit. You can download a direct debit mandate form from here, or by visiting our Customer Contact Centre Offices.

14.23   I would like to stop my direct debit arrangement? How can I do this?

Fill in this form and submit to our Customer Contact Centre Offices.

14.24   I need to amend my registration personal and accounting details. How can I do this?

You may amend your personal details such as your service addresses, billing address, telephones, and e-mails. You can do this by downloading a form here and submit it at our Customer Contact Centre Offices. Some details can also be updated online

14.25   I need to verify pending dues for a particular property. Is this possible?

We recommend that you verify pending dues on a property if you intend to purchase the property. You may do this by downloading a form from here and submit it at one of our Customer Contact Centre Offices.

14.26   I would like a meter reading visit and a subsequent bill issued. Is this possible on demand?

You may set an appointment with our meter reading department to have your electricity and/ or water meter read and, if necessary, have your bill revised. To do so, please contact our Call Centre offices on free phone 8007 2222 or submit a request online.